Colonial Savings Goes Live on Sagent’s LoanServ Account Connect for Borrower Self-Service
King of Prussia, Pa. February 28, 2019 – Colonial Savings went live on LoanServ Account Connect, the borrower self-service solution from Sagent Lending Technologies.
With LoanServ Account Connect, Colonial Savings will reduce call volumes related to simple inquiries about payments, taxes, and other borrower questions. LoanServ Account Connect provides Colonial Savings with a solution that will empower its mortgage and credit line borrowers with always available, real-time access to their loan information through any device.
Borrowers can easily access their loan details online while being assured that the information they share on LoanServ Account Connect is kept secure and confidential. LoanServ Account Connect is easy-to navigate and intuitive with context-sensitive guides that help borrowers complete such actions as viewing statements, changing addresses, paying amounts owed, reviewing explanations of escrow changes, and more. LoanServ Account Connect even supports a co-browsing function for borrowers who need customer service assistance.
“I am truly energized about the amount of possibilities here,” says Tim Neer, SVP Director Loan Servicing, Colonial Savings. “LoanServ Account Connect is going to be a huge game changer for us and we are getting great feedback from our internal stakeholders.”
“Colonial Savings has a long and successful history of building relationships in the communities they serve,” says Bret Leech, CEO, Sagent Lending Technologies. “We are pleased to partner with Colonial Savings to deliver an outstanding borrower experience with LoanServ Account Connect.”
About Sagent Lending Technologies
Sagent Lending Technologies improves the lending experience for everyone. The company’s suite of comprehensive origination, servicing, and processing offerings come together to deliver flexible, scalable, and configurable solutions that deliver on the brand commitments of our clients. With solutions from Sagent, lenders and servicers can delight borrowers, increase efficiency, and improve agility in a demanding compliance environment. Sagent is a joint venture that combines Fiserv Inc.’s decades of market-leading lending expertise with Warburg Pincus’ skill in growing technology companies. Visit www.sagentlending.com to learn more.
About Colonial Savings F.A.
Founded in 1952, Colonial is a national, multi-service financial institution headquartered in Fort Worth, TX, and is one of largest servicers of mortgage loans in the United States, with a servicing portfolio of $26 billion. It is the parent company of Colonial National Mortgage, a leading retail mortgage lender; CU Members Mortgage, which provides mortgage services to credit unions nationwide, and Colonial Savings, a network of eight consumer/commercial banks located throughout North Central Texas. It is affiliated with Colonial Life Insurance Company of Texas, DuBose & Associates Insurance, and Colonial Lloyds. The privately held company provides a full array of personal and business financial products and originates approximately $2 billion in FHA, VA, jumbo, conventional, condominium, and innovative, single-close construction loans annually. For additional information, please visit GoColonial.com.