Yes, Homeowners Are Exiting Forbearance, But Not in the Ways You'd Expect

Yes, Homeowners Are Exiting Forbearance, But Not in the Ways You'd Expect

In recent weeks, we’ve been tracking how many homeowners are extending their mortgage forbearance period from 90 days to the full 180 days provided for by the CARES Act. Today,  we’ll address the top three reasons homeowners have been exiting forbearance, then tie it back to extensions. The top three reasons in the chart below…

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3 Mortgage Forbearance Themes to Watch in August

3 Mortgage Forbearance Themes to Watch in August

While the total number of forbearances continues to drop, the number of homeowners extending and re-entering forbearances is rising. As we move through August, here are three core themes Sagent is tracking to help mortgage servicers care for customers. THEME 1: What comes after forbearance?  Traditional loan modifications come after forbearance, and involve adjustments to…

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What’s Really Causing July Spike In Mortgage Forbearance Extensions?

What’s Really Causing July Spike In Mortgage Forbearance Extensions?

The MBA’s latest weekly forbearance survey showed that while total mortgage forbearances dropped from 8.55% to 8.18% in the past month, forbearances that received extensions spiked from 6.52% to 43.03% in the same period. Let’s take a look at what the rise in forbearance extensions means and what mortgage servicers can expect in the weeks…

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Sagent Chief Product Officer Stephanie Durflinger On Redefining “Customer For Life” In Loan Servicing

Sagent Chief Product Officer Stephanie Durflinger On Redefining “Customer For Life” In Loan Servicing

The software in your mortgage servicing tech stack matters. These tools are the lifeblood of customer care, retention and engagement. Plus they keep you efficient, compliant, and increase MSR values in this complex business. Your solutions must be simple, especially when your borrower and servicing priorities are complex. This is the core belief Stephanie Durflinger…

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What Do Sagent’s 2 New EVPs Think About COVID Recovery & Remaking Homeownership?

What Do Sagent’s 2 New EVPs Think About COVID Recovery & Remaking Homeownership?

Sagent continues to move fast on our vision to remake loan servicing and homeownership from the consumer perspective. This week, we’re thrilled to let our customers and partners know  we’ve added two veteran executive leaders to serve you: David Doyle, as EVP of Business Development, and Jesse Decker, as EVP of Customer Success. These are…

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Sagent is a DSNews MVP in Loss Mitigation Services

Sagent is a DSNews MVP in Loss Mitigation Services

The latest issue of DSNews just landed, and they featured Sagent as a loss mitigation MVP for the mortgage industry.  As America’s most modern loan servicing software company, Sagent serves America’s top bank and nonbank servicers and powers the homeownership experience for millions of consumers. Sagent’s core products LoanServ, Account Connect, Tempo, and DataScape cover…

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3 Customer Care Musts As Mortgage Forbearances Become Loan Modifications

3 Customer Care Musts As Mortgage Forbearances Become Loan Modifications

In the first seven weeks of COVID statewide lockdowns, 30.3 million Americans filed for unemployment and 7.54% of mortgages (3.8 million) went into forbearance. These forbearance numbers will rise during Q2 2020, and as many progress into loan modifications in Q4 and beyond, customer care at scale is critical to support stressed homeowners and keep…

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