SMARTER, FASTER LOAN SERVICING AT SCALE

LOANSERV KEEPS YOU SAFE & YOUR BORROWERS HAPPY

LoanServ powers servicing for all mortgage and consumer loan types with scale compliance, reporting, real-time payments, and happy borrowers. Exceed investor, auditor, regulator, borrower expectations, and lower costs with the industry's most modern system of record.

FEATURES OF LOANSERV

  • Fully Real Time Data
  • Easy Configurability
  • Workflow Automation
  • Exception Queues
  • Collateral Management
  • State Compliance
  • Broad Vendor Integrations
  • Fast Internal Integrations
  • AI/Machine Learning
  • Doc Tracking
  • Mortgage & Non-Mortgage
  • All Forward Loans or Lines

LOANSERV PRODUCT BREAKDOWN

ESCROW ADMIN

Reduce work and cost by automating complex, high volume tasks and workflows. Configure your way to enhance policy and procedure. Features include:

  • Support insourced or outsourced workflows
  • Hazard insurance
  • Loan insurance (PMI, MIP)
  • Credit insurance (ATR, Life, etc.)
  • Property Tax
  • Other taxes & waiver capabilities (HOAs, MUDs, PUDs)
  • Escrow Forecasting & Analysis (for both enterprise & consumer)
  • Highly-configurable Interest on Escrow
 

CUSTOMER CARE

Empower and inform customer service teams to manage quick “one-call” outcomes, even for complex borrower inquiries. Lower training curve and reduce cost with these configurable features:

  • Real time borrower data/insight for CSRs
  • Dashboard and workflows designed for CSR productivity
  • Assign work and SLAs to other internal or external team members
  • Configure workflow automation to your policies and procedures
  • Omni-channel automation for borrowers, servicers, partners
 

SPECIAL PRODUCTS

Consolidate your tech stack as you expand your servicing into all forward amortizing retail loans or lines, whether mortgage or non-mortgage. LoanServ can power:

  • First and second liens
  • Direct and indirect origination sources for all asset types (auto dealer vs. bank financing, etc.)
  • Evergreen (lifetime LOC, fixed rate partition, etc.)
  • ARMs, GPMs, buydowns, and other structured payment products
  • Secured or unsecured loans (with broad support for collateral, including UCC)
  • Mobile and chattel loans (including DMV and other state requirements)
 

LOAN BOARDING

Reduce risk and cost boarding new and seasoned loans. Build your MSR book with advanced tools to ingest, transform, cleanse loan data at scale. Intelligent onboarding includes:

  • One tool to manage all acquisition and origination channels
  • Repeatable processes to speed onboarding and streamline compliance
  • Automated quality assurance to reduce borrower issues upon final boarding
  • Validation dashboard with workflow to find and fix data issues
  • Ongoing portfolio monitoring and alerts to reduce risk
 

PAYMENTS

Make borrowers and investors happy while controlling cash management on payment acceptances and remittances. Features include:

  • Configurable automation of payment acceptance and remittance
  • Real-time inbound payments and outbound disbursements
  • Reduce time to deposit with real time bulk or single payments
  • Configurable automation for enterprise and consumer users to manage/cure exceptions (e.g., escrow changes)
  • Ability for borrowers to pay from various sources and methods at different cycles
 

INVESTOR MANAGEMENT

Give your investors real-time data and insights on loan performance and cash flow to power their risk analysis and secondary market reporting. Capabilities include:

  • Real time cash position data by investor at investor, pool, and loan levels
  • Support for Fannie Mae, Freddie Mac, Ginnie Mae, private, and portfolio investors
  • Support for FHA, VA, MI, Conventional, and USDA loans
  • Simple entry waterfalls based investor PSA calculations and output
  • Automation for pool-to-security balance reconciliation
  • Easy reporting widgets to manage GSE and private requirements
  • Easy integration to internal accounting systems
 
With Sagent, we can deliver both local community banking expertise and service, along with a modern experience.

– Robert Parker, Trustmark

My favorite LOANSERV hidden gems are how it decreases the training curve for servicers, speeds call handling, and powers faster outcomes for borrowers.

– Joe Dombrowski, LoanServ Product Lead, Sagent

  

MORE PRODUCTS

 

TEMPO

Fully-configurable default management to power hardship lifecycle for borrowers, investors, attorneys, vendors, regulators.

LEARN MORE

 

CARE

Servicer-branded customer attention, retention, engagement. Power self-serve & modernize your care during customers' good AND tough times.

LEARN MORE

Let's Connect & Talk Shop

We're deep loan servicing pros who get what you do. We'd love to show you what we're building and learn what you're building. How can we help?