What Do Sagent’s 2 New EVPs Think About COVID Recovery & Remaking Homeownership?

What Do Sagent’s 2 New EVPs Think About COVID Recovery & Remaking Homeownership?

Sagent continues to move fast on our vision to remake loan servicing and homeownership from the consumer perspective. This week, we’re thrilled to let our customers and partners know  we’ve added two veteran executive leaders to serve you: David Doyle, as EVP of Business Development, and Jesse Decker, as EVP of Customer Success. These are…

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3 Customer Care Musts As Mortgage Forbearances Become Loan Modifications

3 Customer Care Musts As Mortgage Forbearances Become Loan Modifications

In the first seven weeks of COVID statewide lockdowns, 30.3 million Americans filed for unemployment and 7.54% of mortgages (3.8 million) went into forbearance. These forbearance numbers will rise during Q2 2020, and as many progress into loan modifications in Q4 and beyond, customer care at scale is critical to support stressed homeowners and keep…

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