Sagent Chief Product Officer Stephanie Durflinger On Redefining “Customer For Life” In Loan Servicing

Sagent Chief Product Officer Stephanie Durflinger On Redefining “Customer For Life” In Loan Servicing

The software in your mortgage servicing tech stack matters. These tools are the lifeblood of customer care, retention and engagement. Plus they keep you efficient, compliant, and increase MSR values in this complex business. Your solutions must be simple, especially when your borrower and servicing priorities are complex. This is the core belief Stephanie Durflinger…

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3 Customer Care Musts As Mortgage Forbearances Become Loan Modifications

3 Customer Care Musts As Mortgage Forbearances Become Loan Modifications

In the first seven weeks of COVID statewide lockdowns, 30.3 million Americans filed for unemployment and 7.54% of mortgages (3.8 million) went into forbearance. These forbearance numbers will rise during Q2 2020, and as many progress into loan modifications in Q4 and beyond, customer care at scale is critical to support stressed homeowners and keep…

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