Yes, Homeowners Are Exiting Forbearance, But Not in the Ways You'd Expect

Yes, Homeowners Are Exiting Forbearance, But Not in the Ways You'd Expect

In recent weeks, we’ve been tracking how many homeowners are extending their mortgage forbearance period from 90 days to the full 180 days provided for by the CARES Act. Today,  we’ll address the top three reasons homeowners have been exiting forbearance, then tie it back to extensions. The top three reasons in the chart below…

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3 Customer Care Musts As Mortgage Forbearances Become Loan Modifications

3 Customer Care Musts As Mortgage Forbearances Become Loan Modifications

In the first seven weeks of COVID statewide lockdowns, 30.3 million Americans filed for unemployment and 7.54% of mortgages (3.8 million) went into forbearance. These forbearance numbers will rise during Q2 2020, and as many progress into loan modifications in Q4 and beyond, customer care at scale is critical to support stressed homeowners and keep…

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